Shipping policy

At mindmagic, every order is prepared with care so it arrives with a touch of magic. ✨

Processing times

• Orders are usually processed within 2–3 business days.

• You’ll receive a confirmation email with tracking details as soon as your order ships.

Subscriptions

mindmagic is a subscription-based product, so your orders will be delivered on a recurring basis depending on your chosen plan. You’ll always know when your next package is on its way.

Delivery options

• Worldwide shipping is available.

• Flat rate shipping in Europe applies to all standard deliveries.

• Caparica, Portugal: free pick-up option available.

• Lisbon: local pick-up and same-day delivery options available.

Delivery estimates

• Domestic (Portugal): 1–3 business days.

• Europe: 3–7 business days.

• International: 7–21 business days (depending on customs and local postal services).

Delays

We’re not responsible for delays caused by postal services, customs, or other events outside our control—but we’ll always do our best to help you track down your order.

Shipping costs

• Shipping costs are calculated at checkout based on your location.

• Free shipping may be available for orders above a certain amount (check our store banner for current offers ✨).

---

Returns Policy

We hope your mindmagic experience feels good from the start, but if something isn’t right, here’s how returns work:

• Medical reasons: Returns are accepted if you have a medical reason that prevents you from using our product. Please contact us with details at [support@mindmagic.com].

• Condition of product: We cannot accept returns of products that are broken, damaged due to misuse, or overly used. Items must be returned in their original condition.

• Refunds: Once your return is approved and received, refunds will be processed back to your original payment method within 5–10 business days.

• Exchanges: If you’d prefer an exchange, reach out to us—we’ll do our best to accommodate.